My candle isn't burning to its edges. What's the deal?
If your candle is only burning in a circle around the wick, aka "tunneling", it's our best bet that you did not burn your candle for a full 3-4 hours the first time you lit it. Because soy wax maintains a memory, it is important to burn your candles so that the melt pool expands to all four corners of your jar on its very first light.
My candle kind of looks like it's crystalizing and there are wet spots on it. What's going on?
Wet spots occur when the wax cools inside the jar, occasionally causing shrinkage and air bubbles when the wax pulls away from the glass. The crystallization is called "frosting" and only occurs in soy wax, and is most noticeable in our colored candles. We use 100% soy wax, meaning it is 100% sustainable and all natural. The frosting occurs for the same reason as the the wet spots, but it does not affect the burn-ability or fragrance of your candle in any way, and we think the wabi-sabi look is kind of cool anyway.
My candle broke in transit to me. Can you help?
If your candle is broken when you receive it, please take a photo of the damage immediately, and send the photo and your order number to firstname.lastname@example.org. We will assess the damage within 2-3 days and arrange for a replacement as soon as possible.