My candle isn't burning to its edges. What's the deal?

If your candle is only burning in a circle around the wick, aka "tunneling", it's our best bet that you did not burn your candle for a full 3-4 hours the first time you lit it. Because soy wax maintains a memory, it is important to burn your candles so that the melt pool expands to all four corners of your jar on its very first light. 


My candle kind of looks like it's crystalizing and there are wet spots on it. What's going on?

Wet spots occur when the wax cools inside the jar, occasionally causing shrinkage and air bubbles when the wax pulls away from the glass. The crystallization is called "frosting" and only occurs in soy wax, and is most noticeable in our colored candles. We use 100% soy wax, meaning it is 100% sustainable and all natural. The frosting occurs for the same reason as the the wet spots, but it does not affect the burn-ability or fragrance of your candle in any way, and we think the wabi-sabi look is kind of cool anyway.


My candle broke in transit to me. Can you help?

If your candle is broken when you receive it, please take a photo of the damage immediately, and send the photo and your order number to info@guideless.co. We will assess the damage within 2-3 days and arrange for a replacement as soon as possible.


I love the shape and look of your glass jars. How can I reuse mine? 

Once you've burned your candle to the bottom of its wick, there are a couple different ways you can clean out the remaining wax to reuse it:

  • Freeze Method: Place the jar in your freezer for a couple hours (or a couple days), and when the wax is frozen, you can chip away with the excess wax is a butter knife or other sturdy tool. 
  • Oven Method: Place the jar in your oven at 100-120 degrees Fahrenheit. Keep an eye on the wax, and once it is melted you can dump the wax and wick base in to your lined trash can. Unless you're hoping for a clog, do not pour the melted wax down the drain in your sink! Wipe away whatever wax is left with a paper towel.
  • Boiling Method: Bring a pot of water to a boil on your stovetop. Once it is boiling, use tongs or a potholder to hold your jar in the water until the wax melts. Then you can dump the wax and wick base in to your lined trash can, and wipe any remaining wax with a paper towel. Do not pour the melted wax down the drain in your sink!

Once the wax is gone, you can use soap and water to wash away any remaining residue, and reuse the jar to hold pens and pencils on your desk, cotton balls or q-tips in your bathroom, or beans or grains in your kitchen.